Returns and exchanges


Do you want to return or exchange an item?

Returns and exchanges

If you are not satisfied with the product, which can of course happen, please contact us. The order received by you can be returned or exchanged within 7 working days after delivery, with the exception of custom-made items. From a hygienic point of view, we do not take back underwear, briefs and strings.

The latex clothing or accessories will be fully credited to you, provided that all items are returned in the same condition as they were when they were received. This means that the items must not be damaged, dirty, washed, altered or worn (other than trying on the item) and that labels or price tags have not been removed.

Remember that hygiene is of paramount importance to us. Used latex clothing and / or accessories are not credited.
Always return the product in consultation with Rubbella. You contact us by filling in our contact form.

The shipping costs incurred for returning are for your own account.