Returns and exchanges


Do you want to return or exchange an item?

Returns and Exchanges

If you are not satisfied with the product, which can of course happen, please contact us in writing. The order you received can be returned or exchanged within 7 working days after delivery, with the exception of custom-made items. We do not accept returns of underwear, briefs, thongs, gloves and socks from a hygienic point of view.

The latex clothing or accessories will be credited to you in full, provided that all items are returned in the same condition as they were when received. This means that the items must not be damaged, dirty, washed, altered or worn (other than trying on the item) and that labels or price tags have not been removed.

Please note that hygiene is of paramount importance to us. Used latex clothing and/or accessories will not be credited.

Always return the product in consultation with Rubbella. You contact us in writing by filling in our contact form.

The shipping costs incurred for the return are for your own account.


Items from the SALE are not credited, if you still want to return a SALE item, you will receive a voucher for this purchase amount.

Please read my terms and conditions for the full return policy.